Sep 01 2010

Other than tracking, what benefits does call accounting software offer?

Category: Telecommunications


While tracking where calls are being made to and received from was once the main function of Call Accounting systems, they are now capable of reporting on a number of critical business areas. The top call accounting software solutions offer a business intelligence module as part of their product which track network performance and identifies over-/under-capacity situations, helps to manage employee productivity by analyzing how specific employees are using the phone, and improves sales team performance by tracking where reps are making calls and how long they are on the phone.

The top call audit software can also monitor ring time and abandoned call rates in the customer service area, which can help managers improve customer satisfaction and increase revenues. Telecom audit programs can help businesses track and manage their marketing budget by determining the effectiveness of campaigns based on the number if inbound calls received.

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