Nov 16 2010

How to add custom fields in Vision Helpdesk?

Category: Software

Answer:

Custom fields allows you to extend helpdesk forms with additional fields.

Vision Helpdesk make custom field addition simple with its advance custom field addition mechanism — For adding custom fields you are absolutely not required to have any programming knowledge.

Example Vision helpdesk allows you to add custom fields while operations like –

* User Registration
* User Ticket Create
* Staff Ticket Create

Step 1] Login to Vision helpdesk manage portal
Step 2] Go to Settings >> Custom Fields >> Create Group
Step 3] While creating group you can select the custom field is for form —

* User Registration
* User Ticket Create
* Staff Ticket Create

Step 4] Custom Fields >> Add Field

on Add field page you need to select the above created group and in that group you can add various fields like text box, password field, list box, drop down list, radio buttom , check box etc..


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