Nov 03 2010

How to set sms alerts in Vision Helpdesk?

Category: Software

Answer:

Vision Helpdesk SMS Alert Plugin allows staff to receive ticket alerts on their mobile phones. They can receive updates on helpdesk activity even if they have not logged in to helpdesk.

Vision Helpdesk Alert system allows you and your staff to select events (New Ticket, Ticket Reply, etc..) for which they want to receive SMS Alerts. Further it allows you to filter event for specific Department / Ticket Status ( Open /Awaiting/ Close etc.)

Currently we support Clickatell.com and 2SMS.com SMS gateways.

User can signup at Clickatell or 2SMS and update those login details in your Vision helpdesk.

Clickatell — If you want to choose Clickatell SMS Gateway follow below steps –

Step1) Signup with Clickatell.com

Step2) Edit configurations.php file located at plugins/sms in your Vision Installation.
For clickatell you need to fill below details in configuration file

$user=””;
$password=””;
$api_id=””;
$baseurl=”http://api.clickatell.com”;

2SMS.com — If you want to choose 2SMS Gateway follow below steps –

Step1) Signup with 2sms.com

Step2) Edit configurations.php file located at plugins/sms in your Vision Installation.
For 2sms you need to fill below details in configuration file

$user=””;
$password=””;

You can choose any one gateway at a time.

After setting configuration file — You can ask your staff to login to Vision Helpdesk >> Right Panel >> Alerts >> Add new Alert — enable SMS plugin.

Each staff can configure SMS alerts as per their own requirements.


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